TLC’s Coaching Improves Trust at UK-based Charity
Shaw Trust is a national organisation that helps disabled and disadvantaged people prepare for work, find jobs and live more independently. Through its coaching intervention, TLC has contributed to Shaw Trust increasing its efficiency by 65% in one year alone – having a dramatic effect on the lives of the thousands of individuals that the organisation aims to help.
TLC’s coaching enabled senior management to explore the habits, attitudes, beliefs, values and expectations that were undermining team collaboration. It also co-created practical solutions to the work-related challenges they faced on a daily basis. The coaching, and the increased efficiency it created, has led to 20,000 disadvantaged individuals achieving work placements compared to 13,000 the year before.
Operational Director Stuart Knowles says that this surge in productivity is thanks to the expertise of the TLC team. “TLC helped me to understand the underlying psychological factors that were standing in the way of establishing a progressive business relationship with another senior member of the organisation,” he explains. “The TLC coach then worked with us both to set out practical, objective-driven business goals
that addressed the issues at stake, with long-lasting effect.”
The insight resulting from TLC’s coaching has since led to Shaw Trust creating a new reporting system to benchmark achievement. This helps increase employee trust and allows the directors to allocate work more effectively. Output has dramatically improved, leading to the marked increase in work placements.
“In my opinion the number of people we’ve been able to help as a result of TLC’s intervention is simply the best ROI we could ever wish for,” says Stuart Knowles. “The coaching was so effective I could tell from the first session that my work life would change dramatically, and that the impact would filter out through the rest of the department. Better understanding and more effective communication has allowed us as a team to thrive, meaning we are more dynamic and focused than ever before.”