TLC Helps Southern Rail Get Back On Track
When Matt Watson joined Southern Rail as Head of HR he was concerned to find a fragmented, unaligned team that was in need of reform.
After twelve months of restructuring, the department of eight employees began to show signs of gradual improvement on a practical level. It was, however, evident that the group would further benefit from a deeper level of intervention to help synergise and align the individual team members. Matt Watson turned to TLC for support.
TLC worked with Southern Rail to diagnose the issues that were affecting team success. The company used its expertise in psychology and team working to deliver a series of Team Performance workshops.
These workshops focused on addressing the issues and challenges standing in the way of business progress. They also provided team members with practical ways of overcoming communication barriers and improving team dynamics. The aim was to unify the team so that it worked effectively to the same business objectives.
Matt Watson says: “Through working with TLC, we have managed to create a dynamic, cooperative and motivated HR team. It’s no coincidence that we are closer now than we have ever been to reaching the ‘Passenger Focus’ target for delivering performance and customer service. TLC has fulfilled a vital role in aligning and focusing our HR department so that it is now highly effective in supporting the 4,000 Southern Rail
employees who are dedicated to making every journey better.”
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